Empson is set to assume her new responsibilities starting 15 January 2024 and will report directly to N Brown’s Group CEO, Steve Johnson. Credit: Shutterstock

This appointment is a step in N Brown‘s transformation efforts aimed at establishing a customer-centric approach with technology at its core.

Empson’s primary focus will be on enhancing the customer journey by ensuring exceptional customer service through the optimisation of supply chain operations.

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In her new role, Empson will not only join the N Brown executive board but also assume responsibility for operations, distribution, workplace, engineering and facilities, health and safety, supply chain MI, solutions, and logistics transformation.

With a career spanning 25 years in the retail sector, Clare brings a wealth of experience and expertise in leading global retail operations. Notably, she served as the director of operations at Ted Baker, where she also held senior roles within its retail and transformation divisions.

The selection of Empson aligns with the impending retirement of the current director of supply chain, Phil Barnes, scheduled for the Spring.

Empson is set to assume her new responsibilities starting 15 January 2024 and will report directly to N Brown’s Group CEO, Steve Johnson.

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Johnson commented: “Empson joins at an exciting time in our transformation and her expertise will help us further deliver a first-class customer service proposition.”

In response to her appointment, Empson said: “I’m excited to be joining such an inclusive business with a portfolio of well-loved brands.

“As the director of supply chain, I’m looking forward to playing a part in ensuring that N Brown’s customers receive an outstanding end-to-end shopping experience.”

In September 2023, N Brown added several new third-party brands to its already growing fashion portfolio to provide customers with a wider choice. The brands were Ted Baker, FatFace, Gym King and Tala.