Conroy brings over 25 years of retail management, operational, and consulting experience, having led Boot Barn since 2012. Credit: Shutterstock

Conroy, currently CEO of Boot Barn, will join Ross Stores on 2 December 2024, as CEO-elect and will also join the company’s board of directors, reporting to executive chairman Michael Balmuth until he transitions to full CEO responsibilities in February.

Conroy brings over 25 years of retail management, operational, and consulting experience, having led Boot Barn since 2012. Under his leadership, Boot Barn expanded its footprint to over 400 locations across 46 states, alongside a growing e-commerce presence. His previous roles include executive positions at Claire’s Stores, Inc., where he served as chief operating officer, interim co-CEO, and president.

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The appointment is part of a long-term succession plan Ross initiated in June 2023. Rentler, who has been with Ross for nearly 40 years and has served as CEO for the past decade, will transition to an advisory role until 31 March 2027, where she will continue contributing to the company’s merchandising strategies.

Executive chairman Balmuth praised Conroy’s expertise, stating, “Jim is a proven retail executive with a demonstrated record of developing and leading successful retail management teams and creating tremendous value for shareholders. We also are confident that Jim’s track record of leveraging customer-centric retail strategies to maximise top-and bottom-line results will help drive our Company’s profitable growth and shareholder value over the near and long term.”

Balmuth also commended Rentler’s contributions, noting her role in shaping Ross’s current merchandising and operational foundation.

Rentler expressed her gratitude for her tenure at Ross, adding, “For almost four decades, I have been privileged to work with some of the most talented people in retail. I look forward to the continued growth and success of our company.”

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Conroy shared his enthusiasm about joining Ross, remarking, “I have long admired Ross Stores’ strong customer-focused value offerings and its incredible growth trajectory. I am very excited to work with the leadership team to build on the company’s long track record of success.”

In 2023, Ross Stores reported increased sales in its third quarter (Q3) as US consumers began to focus on value apparel.